Refund and Returns Policy for FixBinaa

Effective Date: January 7, 2025

At FixBinaa, we are dedicated to providing our customers with the highest-quality products. However, we understand that sometimes things don’t work out as expected. If you are not satisfied with your purchase, please review our Refund and Returns Policy to ensure a smooth return process.

General Terms

  • Eligibility for Returns: Returns and exchanges are accepted within 30 days of receiving your product. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Non-Refundable Items: Certain products are non-refundable, including:
    • Opened and used makeup, skincare, or hair care products.
    • Products on sale or clearance, unless they are defective.

How to Return or Exchange an Item

  1. Contact Customer Service: Before returning or exchanging an item, please reach out to our customer service team at info@fixbinaa.com or call us at (660) 679-4258 to request a return authorization.
  2. Pack Your Return: If your return is approved, please carefully pack the item in its original packaging. Include the original receipt or proof of purchase.
  3. Ship the Return: Once you have received the return authorization, send the item back to the following address:
    • FixBinaa Returns Department
    • 300 S Delaware St Butler, Missouri

Return Shipping Costs

  • If the return is due to an error on our part (e.g., wrong item sent, damaged product), we will cover the cost of return shipping.
  • If the return is due to a change of mind or personal preference, the customer will be responsible for the return shipping fees.

Refund Process

  • Once we receive your return and inspect the item, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable unless the return is a result of our error.

Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team for assistance. Exchanges are subject to product availability.

Damaged or Defective Products

If you receive a damaged or defective product, please notify us immediately upon receiving your order. We will arrange for a replacement or refund, and we may require you to send us a photo of the damage or defect for verification purposes.

Order Cancellations

  • If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once the order is shipped, we can no longer cancel it.
  • In the case of a cancellation, your refund will be processed as soon as possible after the cancellation is confirmed.

International Returns

For international customers, please be aware that shipping fees for returns are the responsibility of the buyer, and customs duties or taxes may apply. We recommend using a trackable shipping service to return items.

Changes to the Refund and Returns Policy

FixBinaa reserves the right to modify or update this policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

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